Southwood Garden CentreSouthwood Garden CentreSouthwood Garden Centre
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FREE DELIVERY

on selected orders over £75

FREE CLICK & COLLECT

pick up in-store next day

EASY RETURNS

within 14 days for an exchange

CONTACT US

for more info - 01482 845825

FAULTY, DAMAGED OR INCORRECT ITEMS SENT

Southwood Farmshop & Nursery Limited makes every effort to ensure that your order is delivered correctly. If any of your items are received faulty, damaged or incorrect, please notify us as soon as possible so we can rectify the problem (orders@southwoodgardencentre.co.uk). You have 7 days from the day your order is placed. A refund or a product replacement will be processed as soon as possible once we have been advised of the problem. (Please note to be able to provide a refund we require to good returned to us within the 7 day period)

 

UNWANTED ITEM/S

To be eligible for a return, your item must be unused and in a perfect, complete and re-saleable condition (including original product packaging, labels and instructions).

You must notify us of your intent to return the products within 14 days from the day your order is dispatched on orders@southwoodgardencentre.co.uk.

You will be responsible for paying for your own shipping costs for returning your item and we recommend using a trackable shipping service or purchasing shipping insurance. We can’t guarantee that we will receive your returned item.

Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund (this includes free shipping orders where £4.95 will be deducted from the refund). This includes garden furniture where a £40 charge would be deducted if you received free shipping if not the delivery charge would not be refunded. 

If you believe your order is in line with our return policy and is eligible for return please contact our Garden Centre at orders@southwoodgardencentre.co.uk

To return your product, you should mail your product to:

Southwood Farm Shop,

Ganton Ave,

Cottingham,

HU16 5HG,

United Kingdom.

NON-RETURNABLE ITEMS:

  • Gift Cards
  • Perishable Goods
  • Sale Items
  • Seeds
Sunday,Monday,Tuesday,Wednesday,Thursday,Friday,Saturday
January,February,March,April,May,June,July,August,September,October,November,December
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