on selected orders over £75
pick up in-store next day
within 14 days for an exchange
for more info - 01482 845825
Southwood Farmshop & Nursery Limited makes every effort to ensure that your order is delivered correctly. If any of your items are received faulty, damaged or incorrect, please notify us as soon as possible so we can rectify the problem (firstname.lastname@example.org).
You have 7 days from the day your order is placed to let us know. A refund or a product replacement will be processed as soon as possible once we have been advised of the problem. (Please note to be able to provide a refund we require to good returned to us within the 7 day period in its original packaging). If we are not notified within this period then we will not be able to refund or replace the items.
Out of this period most items are covered by the manufacturers warranty over the item. Please contact their support teams for further assistance. If you are not able to find this please let us know and we can direct you to them. Most of our water features are from Smart Garden please see the link to their website below:
If your order is delivered on a pallet and it looks damaged when it is unloaded please notify the driver and they will be able to note this on the delivery system.
To be eligible for a return, your item must be unused and in a perfect, complete and re-saleable condition (including original product packaging, labels and instructions).
You must notify us of your intent to return the products within 14 days from the day your order is dispatched on email@example.com.
You will be responsible for paying for your own shipping costs for returning your item and we recommend using a trackable shipping service or purchasing shipping insurance. We can’t guarantee that we will receive your returned item.
Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund (this includes free shipping orders where £4.95 will be deducted from the refund). This includes garden furniture where a £40 charge would be deducted if you received free shipping if not the delivery charge would not be refunded.
If you believe your order is in line with our return policy and is eligible for return please contact our Garden Centre at firstname.lastname@example.org
To return your product, you should mail your product to:
Southwood Farm Shop,