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Southwood Garden CentreSouthwood Garden CentreSouthwood Garden Centre
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FREE DELIVERY

on selected orders over £75

FREE CLICK & COLLECT

pick up in-store next day

EASY RETURNS

within 14 days for an exchange

CONTACT US

for more info - 01482 845825

By placing an order through this Website you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.

If you would like a delivery of food, plants or compost. Please visit our Farm Shop section and use the order form to place your order rather than our website checkout. Thank you. 

GENERAL

Subject to stock availability. We try to maintain accurate stock counts on our website but from time-to-time there may be a stock discrepancy and we will not be able to fulfil all your items at time of purchase. In this instance, we will fulfil the available products to you, and contact you about whether you would prefer to await restocking of the backordered item or if you would prefer for us to process a refund.


WHERE DO WE DELIVER TO?

We offer delivery to the mainland UK for most products. Unfortunately we are unable to send garden furniture to Northern Ireland or the Scottish Highlands. 


DELIVERY COSTS (Non-Garden Furniture)

We have 2 delivery options:

  • Standard Delivery (3-5 working days) - £4.95
  • Express Delivery (1-2 working days excluding weekends) - £7.95

FREE delivery on most orders over £75 (excludes garden furniture see below).

This is to England, Wales and selected areas of Scotland only.

Delivery to northern areas of Scotland, Northern Ireland and Channel Islands will be £12.85. Sent with a 48 hour service. 

Delivery as standard to Republic of Ireland will be an extra £52.90

Delivery costs are calculated during checkout. Payment for delivery will be collected with the purchase. This price will be the final price for delivery cost to the customer.

Our cut off for dispatching express delivery orders is at 12pm (noon).

DHL are not currently delivering on non-working days so please bare this in mind when placing your order. They also do not collect from us on non-working days so if you ordered on a Saturday with express shipping it would arrive on the Tuesday. 

Once your parcel is with our delivery partner DHL at peak times your order could be delayed we apologise for any inconvenience this may cause. If you receive a message saying it is delayed from them you can contact DHL customer services by using the tracking number on their website:

https://track.dhlparcel.co.uk

DELIVERY COSTS (Garden Furniture)

We offer delivery of garden furniture to mainland UK. Some areas may be subject to a surcharge.  

Garden Furniture sets over £400 will receive free standard delivery service (3-5 days). If the set you have purchased does not qualify for free delivery then it is £40.

If you would like to upgrade the delivery service to next day this is a £25 surcharge. 

Please note that our garden furniture will be delivered on pallets by our courier to the nearest point of drop (Kerbside). The pallet and box will be left with you. Unfortunately the driver will not be able to bring it into your garden for you as it is a pallet delivery. 

Once your order has been sent you will receive an email from us with a tracking number on along with the link to the TPN Tracking website. You then need to enter the tracking number on the email into the tracking site along with the delivery postcode. 

http://www.tpnconnect.com/Tracking

If your order is delivered on a pallet and it looks damaged when it is unloaded please notify the driver and they will be able to note this on the delivery system. Please then see our returns policy for more information.

 

DELIVERY TERMS

3.1 Change Of Delivery Address

For change of delivery address requests, we are able to change the address at any time before the order has been dispatched.

3.2 Items Out Of Stock

If an item is out of stock, we will dispatch the in-stock items immediately and send the remaining items once they return to stock.

3.3 Delivery Time Exceeded

If delivery time has exceeded the forecasted time, please contact us so that we can conduct an investigation with our shipping partner DHL.

4. Tracking Notifications

Upon dispatch, customers will receive a tracking link from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider.

5. Parcels Damaged In Transit

If you find a parcel is damaged in-transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service with next steps. You must notify us within 48 hours of your order being delivered for us to be able to help you. Out of this period please see our returns policy.

6. Tax

Sales tax has already been applied to the price of the goods as displayed on the website.

7. Cancellations

If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, please refer to our refund policy.

8. Insurance

Parcels are insured for loss and damage up to the value as stated by the courier.

8.1 Process for parcel damaged in-transit

We will process a refund or replacement as soon as the courier has completed their investigation into the claim. 

8.2 Process for parcel lost in-transit

We will process a refund or replacement as soon as the courier has conducted an investigation and deemed the parcel lost.

9. Customer service

For all customer service enquiries, please email us at info@southwoodgardencentre.co.uk

Checkout the reviews on our packing and delivery service below:

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