Delivery Policy:

By placing an order through this Website you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.

If you’d like to order food, plants, or compost, please visit our Farm Shop section and use the order form instead of our website checkout. Thanks!  

GENERAL

Subject to stock availability. We try to maintain accurate stock counts on our website, but from time to time there may be a stock discrepancy, and we will not be able to fulfil all your items at the time of purchase. In this instance, we will fulfil the available products to you and contact you about whether you would prefer to await restocking of the backordered item or if you would prefer for us to process a refund.

WHERE DO WE DELIVER TO?

We offer delivery to the mainland UK for most products. Unfortunately we are no longer offer delivery to Northern Ireland due to the new Windsor framework that has been put in place. However if you plan to place a large order over £100 for Northern Ireland you can get in touch to receive a personalised quote for shipping. Please email orders@southwoodgardencentre.co.uk. 

DELIVERY COSTS (Non-Garden Furniture & BBQs)

We have 2 delivery options:

• Standard Delivery (3-5 working days) - £4.95
• Express Delivery (1-2 working days excluding weekends) - £7.95

FREE delivery on most orders over £75 (excludes garden furniture see below).

This is to England, Wales and selected areas of Scotland only.

Delivery to northern areas of Scotland will be £12.85. Sent with a 48 hour service. 

Delivery costs are calculated during checkout. Payment for delivery will be collected with the purchase. This price will be the final price for delivery cost to the customer.

If you choose to purchase our express delivery options in order to receive your product the next working day, your order must be placed before 12 p.m. (noon). Orders placed after this time may be sent the following working day. Parcels are not collected from us on non-working days, so if you ordered on a Saturday with express shipping, it would arrive on the Tuesday. 

DELIVERY COSTS (Garden Furniture & BBQs)

We offer delivery of garden furniture to most of the UK, including Northern Ireland. However, some areas may be subject to a surcharge. For delivery to Northern Ireland, please contact us by email along with the delivery address, and we can provide you with a quote for the delivery, or you can place your order as normal through our website.

Garden Furniture sets over £400 will receive free standard delivery service (3-5 days). This offer excludes any special delivery areas such as Scotland or NI. If the set you have purchased does not qualify for free delivery then it is £40.

If you would like to upgrade the delivery service to express delivery this is a £19.99 surcharge. It is estimated to take between 1 & 2 working days. 

Please note if pallet delivery is chosen our garden furniture or BBQs will be delivered on pallets by our courier. This will be kerbside or nearest hardstanding, meaning if our delivery partner has difficulties accessing the front of the property, the goods will be left kerbside.  

Unfortunately, the driver will not be able to bring it into your garden for you as it is a pallet delivery. The pallet/s and box will be left with you, and it is your responsibility to dispose of them. However, please retain them if the item is damaged in case a collection is needed. 

Once your order has been sent, you will receive an email from us with a tracking number along with the link to the TPN Tracking website. You then need to enter the tracking number on the email into the tracking site along with the delivery postcode. 

http://www.tpnconnect.com/Tracking

If your order is delivered on a pallet and it looks damaged when it is unloaded please notify the driver and they will be able to note this on the delivery system. Please then see our returns policy for more information.

If you choose our 2 man delivery service this will be made to your garden unless it is difficult to access then the courier will leave it at your doorstep. This is not delivered on a pallet and you will be contacted by our courier in advance to confirm a delivery date. Please note this service does not include the removal of packaging or construction of your item.

DELIVERY TERMS

Christmas Delivery

During the Christmas season, delivery networks experience very high demand.

Each year, we publish a recommended order cut-off date for pre-Christmas delivery. While we do everything possible to meet this deadline, delivery before Christmas cannot be guaranteed due to courier volumes and external factors outside our control.

For the most up-to-date Christmas delivery information, please check our website banners or checkout messages during the festive period.

Delivery to a Safe Place or Neighbour

Where a customer provides instructions to leave a parcel in a safe place, or where a courier reasonably determines a secure location at the delivery address, delivery will be deemed complete once the parcel is left at that location. In such circumstances, responsibility for the goods passes to the customer at the point of delivery.

Non-receipt Claims

If a parcel is marked as delivered by the courier but reported as not received, we will investigate the matter with the courier. Where the courier confirms delivery to the correct address, including photographic or GPS evidence, we reserve the right to rely on this confirmation when resolving the claim.

Failed Deliveries & Incorrect Addresses

Please ensure your delivery address is entered correctly at checkout.

We cannot be held responsible for delays or non-delivery caused by:

• incorrect or incomplete address details

• failed delivery attempts where no one is available

• instructions provided directly to the courier by the customer

Additional delivery charges may apply if a parcel is returned to us due to incorrect address details.

Damaged or Missing Items

All orders are securely packaged and insured during transit.

If your order arrives damaged or with items missing, please contact us within 48 hours of delivery, providing:

• your order number

• a description of the issue

• clear photographs of the damage (including packaging)

This allows us to resolve the issue as quickly as possible.

Delays & Unforeseen Circumstances

Occasionally, deliveries may be delayed due to factors beyond our control, such as:

• severe weather

• courier network disruption

• peak seasonal demand

While we will always assist where possible, we cannot be held responsible for courier delays once an order has been dispatched.

Cancellations

Orders cannot be cancelled once they have been dispatched.

If you no longer require an item after dispatch, please refer to our Returns Policy for guidance.

Contact Us

If you have any questions about delivery or require assistance with an order, please contact us before purchasing and we’ll be happy to help. To get in touch please email us on: info@southwoodgardencentre.co.uk