Delivery Policy:

By placing an order through this Website you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.

If you would like a delivery of food, plants or compost. Please visit our Farm Shop section and use the order form to place your order rather than our website checkout. Thank you.  

GENERAL

Subject to stock availability. We try to maintain accurate stock counts on our website but from time-to-time there may be a stock discrepancy and we will not be able to fulfil all your items at time of purchase. In this instance, we will fulfil the available products to you, and contact you about whether you would prefer to await restocking of the backordered item or if you would prefer for us to process a refund.

WHERE DO WE DELIVER TO?

We offer delivery to the mainland UK for most products. 

DELIVERY COSTS (Non-Garden Furniture & BBQs)

We have 2 delivery options:

• Standard Delivery (3-5 working days) - £4.95
• Express Delivery (1-2 working days excluding weekends) - £7.95

FREE delivery on most orders over £75 (excludes garden furniture see below).

This is to England, Wales and selected areas of Scotland only.

Delivery to northern areas of Scotland & Northern Ireland will be £12.85. Sent with a 48 hour service. 

Delivery costs are calculated during checkout. Payment for delivery will be collected with the purchase. This price will be the final price for delivery cost to the customer.

If you choose to purchase our express delivery options in order to receive your product the next working day your order must be placed before 12pm (noon). Orders placed after this time may be sent the following working day. 

DHL are not currently delivering on non-working days so please bare this in mind when placing your order. They also do not collect from us on non-working days so if you ordered on a Saturday with express shipping it would arrive on the Tuesday. 

Once your parcel is with our delivery partner DHL at peak times your order could be delayed we apologise for any inconvenience this may cause. If you receive a message saying it is delayed from them you can contact DHL customer services by using the tracking number on their website:

https://track.dhlparcel.co.uk

DELIVERY COSTS (Garden Furniture & BBQs)

We offer delivery of garden furniture to most of the UK including Northern Ireland. However some areas may be subject to a surcharge. For delivery to Northern Ireland please contact us by email along with the delivery address and we can provide you with a quote for the delivery or you can place your order as normal through our website.

Garden Furniture sets over £400 will receive free standard delivery service (3-5 days). This offer excludes any special delivery areas such as Scotland or NI. If the set you have purchased does not qualify for free delivery then it is £40.

If you would like to upgrade the delivery service to express delivery this is a £19.99 surcharge. It is estimated to take between 1 & 2 working days. 

Please note if pallet delivery is chosen our garden furniture or BBQs will be delivered on pallets by our courier. This will be kerbside or nearest hardstanding, meaning if our delivery partner has difficulties accessing the front of the property, the goods will be left kerbside.  

Unfortunately the driver will not be able to bring it into your garden for you as it is a pallet delivery. The pallet/s and box will be left with you and it is your responsibility to dispose of them. However please retain them if the item is damaged. 

Once your order has been sent you will receive an email from us with a tracking number on along with the link to the TPN Tracking website. You then need to enter the tracking number on the email into the tracking site along with the delivery postcode. 

http://www.tpnconnect.com/Tracking

If your order is delivered on a pallet and it looks damaged when it is unloaded please notify the driver and they will be able to note this on the delivery system. Please then see our returns policy for more information.

If you choose our 2 man delivery service this will be made to your garden unless it is difficult to access then the courier will leave it at your doorstep. This is not delivered on a pallet and you will be contacted by our courier in advance to confirm a delivery date. Please note this service does not include the removal of packaging or construction of your item. 

DELIVERY TERMS

3.1 Change Of Delivery Address

For change of delivery address requests, we are able to change the address at any time before the order has been dispatched.

3.2 Items Out Of Stock

If an item is out of stock, we will dispatch the in-stock items immediately and send the remaining items once they return to stock.

3.3 Delivery Time Exceeded

If delivery time has exceeded the forecasted time, please contact us so that we can conduct an investigation with our shipping partner DHL.

4. Tracking Notifications

Upon dispatch, customers will receive a tracking link from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider.

5. Parcels Damaged In Transit

If you find a parcel is damaged in-transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service with next steps. You must notify us within 48 hours of your order being delivered for us to be able to help you. Out of this period please see our returns policy.

6. Tax

Sales tax has already been applied to the price of the goods as displayed on the website.

7. Cancellations

If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, please refer to our refund policy.

8. Insurance

Parcels are insured for loss and damage up to the value as stated by the courier.

8.1 Process for parcel damaged in-transit

We will process a refund or replacement as soon as the courier has completed their investigation into the claim. 

8.2 Process for parcel lost in-transit

We will process a refund or replacement as soon as the courier has conducted an investigation and deemed the parcel lost.

8.3 Parcel left in safe place

Please note, if you select 'leave my parcel in a safe place' with our courier company, the business will not be able to take any responsibility for damaged, lost or stolen items.

9. Delivery refused by customer

If the delivery is refused by you then we reserve the right to charge a restocking fee and delivery charge on your order. 

10. Customer service

For all customer service enquiries, please email us at info@southwoodgardencentre.co.uk

Checkout the reviews on our packing and delivery service below: